A bilingual voice agent · A retired phone tree · A real ROI
How a production-grade bilingual AI voice agent handled 400+ calls in its first two weeks, cut call times in half with real-time eAutomate device lookups, and dispatched service tickets through CEO Juice — without adding a single seat.
Office Interiors handles a high volume of inbound calls — service requests, device questions, billing — and every one of them ran into one of four bottlenecks before reaching anyone who could help.
Calls outside business hours either went to voicemail or got lost. A customer needing service in the evening or on weekends had to wait until Monday.
Staff spent hours every week answering the same questions about service status, device info, and dispatch — work that pulled them off higher-value tasks.
Office Interiors serves English and French-speaking customers across the Maritimes. Bilingual coverage isn't optional, and consistent quality across both is hard at scale.
Service requests required manually looking up device info in eAutomate, capturing the issue, and creating the transaction by hand — slow, error-prone, and a daily drain on staff time.
Envyro designed, built, and deployed a production-grade bilingual voice agent — handling inbound calls with natural conversation, performing real-time device lookups in eAutomate, and creating service tickets through CEO Juice with automatic customer email alerts.
Calls that used to require staff intervention now flow from caller intent to dispatched service ticket without anyone touching a keyboard.
Built by Envyro · Maintained day-to-day with Ron Taylor (CEO Juice) and the Office Interiors team.
Human-like voice handling inbound calls with a knowledge base trained specifically on Office Interiors' services and product lines.
Auto-detects caller language and switches seamlessly. One agent, two languages, consistent quality across both.
Pulls device ID, customer name, make, model, and contact info live during the call — verifying details in seconds, not minutes.
Automated service ticket creation in eAutomate plus customer email alerts — and live email notifications to staff after every call.
Yesterday was the big breakthrough. We're now doing a real-time lookup in eAutomate for the device ID — pulling back customer name, make, model, contact info. Verify, get the problem, send it to CEO Juice. Call time cut in half. Caller frustration gone.
From contract kickoff to handling real customer calls — fully operational in two weeks, with daily refinements driven by real call data ever since.
Scope, success metrics, and access to eAutomate & CEO Juice agreed on day one.
Voice flows, knowledge base, eAutomate lookup, and CEO Juice dispatch wired up end-to-end.
Calls being answered, sentiment tracked, agent refined daily based on real conversation data.
After a tight two-week pilot, volume scaled as Office Interiors routed more inbound traffic to the agent. Today it handles parallel calls with average latency holding near two seconds.
The single biggest unlock: real-time eAutomate lookup chained to automated CEO Juice dispatch — turning an inbound call into a fully processed service request, end to end.
Customer calls in. Agent greets in their language and asks for the device ID or serial number.
Agent queries eAutomate live. Pulls back customer name, make, model, and contact info — instantly.
Agent confirms details with the caller, then captures the actual service issue in natural conversation.
Service ticket created in eAutomate, customer email alerts sent, internal notification fires to staff. All automated.
Every neutral and negative call is personally reviewed. The agent gets refined based on what real customers actually say.
All neutral and negative sentiment calls are personally reviewed to identify friction points and edge cases worth fixing.
Voice flows, knowledge base, and escalation logic tuned almost every day based on real conversation data.
Office Interiors staff get notified after every call — the team always has eyes on production. No black box.
We put this into production two weeks ago — handled over 400 calls — mostly positive sentiment. I listened to every neutral and negative call to understand the frustration or issues, tweaked the agent almost every day.
Yesterday was the big breakthrough — we're now doing a real-time lookup in eAutomate for the device ID or serial number, pulling back customer name, make, model, and contact info. Now we just verify, get the problem, and send it to CEO Juice — which sets up the transaction in EA and sends out email alerts to the customer.
Call time cut in half. Caller frustration gone.
Customers get answers faster. Staff handle fewer routine calls. Service tickets land without manual entry. The team has full visibility into every conversation.
Calls answered at midnight, on Sundays, on holidays. No missed customers, no waiting for business hours.
Staff freed from repetitive intake work — focused now on complex cases that genuinely need human judgment.
Real-time eAutomate queries replace manual serial number lookups — call times cut by roughly half.
CEO Juice creates the transaction in eAutomate, fires customer email alerts, and notifies staff — automatically.
Envyro is a specialized AI agency designing, deploying, and maintaining custom AI agents that work in production. We stay on the call as your systems evolve.
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